<div class="box-note">
<p>It may take up to 30 seconds from when a new comment, message, or thread is updated until you receive your notification.</p>
<p>If Twist is running in the foreground on any of your devices, you won’t receive notifications.</p>
</div>
<p>Are you having trouble with your <a href="https://twist.com/help/articles/change-your-notifications-settings-4AriuE6r">notifications</a>? Try out these troubleshooting steps and you’ll have your notifications pop-up in no time.</p>
<h2>Make sure Twist notifications are enabled for your device</h2>
<div data-platforms="" id="2e9451c0-4754-4d26-8c22-6b4ad8e8538d">
<div data-platform="ios">
<ol>
<li>Open the <strong>Settings</strong> app.</li>
<li>Scroll down the app list and select <strong>Twist</strong>.</li>
<li>Tap <strong>Notifications</strong>.</li>
<li>Make sure <strong>Allow Notifications</strong> is toggled on.</li>
<li>Select the notification types you’d like to see pop up.</li>
</ol>
</div>
<div data-platform="android">
<ol>
<li>Open the <strong>Settings</strong> app.</li>
<li>Tap <strong>Apps &amp; Notifications</strong>.</li>
<li>Select <strong>Twist</strong>.</li>
<li>Tap <strong>Notifications</strong>.</li>
<li>Make sure <strong>Show notifications</strong> is toggled on.</li>
<li>Select the notifications you’d like to see pop up.</li>
</ol>
</div>
<div data-platform="web">
<ol>
<li>Click your <strong class="_1vrBX-JExqmMRnkPWrYFN9 _3jHFpV50cfhtVC6Qr7O3tl">team name </strong>in the top-left corner.</li>
<li>Select <strong class="_1vrBX-JExqmMRnkPWrYFN9 _3jHFpV50cfhtVC6Qr7O3tl">Settings &amp; members</strong>.</li>
<li>Select <strong class="_1vrBX-JExqmMRnkPWrYFN9 _3jHFpV50cfhtVC6Qr7O3tl">Notifications</strong>.</li>
<li>Below <strong>Desktop Notifications</strong>, next to "Notifications are disabled for this browser", click <strong>Enable</strong>. (If this option isn't there, you've already enabled Twist notifications for your browser.)</li>
<li>In the browser pop-up, click <strong>Allow</strong>.</li>
</ol>
<div class="box-tip">Make sure you’ve also enabled notifications in your operating system’s settings.</div>
</div>
<div data-platform="mac">
<ol>
<li>Click the Apple menu, select <strong>System Preferences</strong> and click <strong>Notifications</strong>.</li>
<li>On the left, select <strong>Twist</strong>.</li>
<li>Make sure either <strong>Banners</strong> or <strong>Alerts</strong> is selected.</li>
</ol>
</div>
<div data-platform="windows-10 windows-legacy">
<ol>
<li>Press the <strong>Windows key</strong> and select <strong>Settings</strong>.</li>
<li>On the left, click <strong>System</strong>.</li>
<li>Select <strong>Notifications</strong>.</li>
<li>Make sure that <strong>Notifications</strong> is toggled on.</li>
<li>Scroll down until you find Twist and make sure it's toggled on.</li>
</ol>
<div class="box-note">Focus Assist blocks Twist notifications by default. If you want to receive notifications in priority mode, make sure to add Twist via <strong>Settings → System → Focus Assist</strong> → under Priority only, click <strong>Customize your priority list</strong> → click <strong>Add an app → </strong>select <strong>Twist</strong>.</div>
</div>
</div>
<h2>Make sure your Twist is up to date</h2>
<div data-platforms="" id="d677be52-5509-4728-a0fb-0e3dafd0d326">
<div data-platform="web">
<ol>
<li>Click your <strong>team icon</strong> in the top-left corner of Twist. A dropdown menu will appear.</li>
<li>If a new version is available, you'll see a teal dot in the bottom-right corner of the dropdown menu.</li>
<li>You can make your Twist update to the newest version by using the keyboard shortcut <strong>Command</strong> + <strong>R</strong> (for macOS) or <strong>F5</strong> (for Windows).</li>
</ol>
</div>
<div data-platform="mac">
<ol>
<li>Open the App Store app.</li>
<li>In the bottom-right, click <strong>Updates</strong>.</li>
<li>If an update is available for Twist, click <strong>Update</strong>.</li>
</ol>
</div>
<div data-platform="windows-legacy windows-10">If a new version is available, you will see a banner in the bottom-right corner. In order to download and update the app, right-click the Twist icon in the system tray, and select <strong>Quit Twist</strong>. The new version will be downloaded and updated automatically. </div>
<div data-platform="ios">
<ol>
<li>Open the App Store app.</li>
<li>In the bottom-right, tap <strong>Updates</strong>.</li>
<li>If an update is available for Twist, tap <strong>Update</strong>.</li>
</ol>
</div>
<div data-platform="android">
<ol>
<li>Open the Google Play app.</li>
<li>Search for Twist. </li>
<li>If an update is available for Twist, tap <strong>Update</strong>.</li>
</ol>
</div>
</div>
<h2>FAQ</h2>
<div data-accordion="">
<h4>I've enabled notifications, but I'm still not getting any. What else can I try?</h4>
<p>Here are a few things you can try to get your notifications working:</p>
<ul>
<li>Make sure you’re not <a href="https://get.twist.help/hc/articles/115003653529">snoozing</a>. Notifications won’t show up when Snooze is turned on.</li>
<li>Check if <a href="https://twist.com/help/articles/time-off-settings-OEgZFQah">Time Off</a> is turned off. If you’ve enabled Time Off, Twist won’t send you any notifications.</li>
<li>If you’re not getting a notification for a group message, make sure you haven’t <a href="https://twist.com/help/articles/mute-messages-CFwyORE5">muted</a> it.</li>
<li>Make sure your device is not in low power mode or running a battery saver app.</li>
<li>Disable programs like Clean Master and other blocker apps which prevent notifications from popping up.</li>
</ul>
<p>If these steps don't fix your issues with receiving notifications, please <a href="https://twist.com/help/contact/login">contact our Customer Experience team</a>. </p>
</div>

What can I do if I'm not getting any notifications?

Evert

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