<div class="box-note">It may take up to 30 seconds from when a new comment, message, or thread is updated until you receive your notification.</div>
<div class="box-note">If Twist is running in the foreground on any of your devices, you won’t receive notifications.</div>
<p>Are you having trouble with your <a href="https://get.twist.help/hc/en-us/articles/115003653509">notifications</a>? Try out these troubleshooting steps and you’ll have your notifications pop-up in no time.</p>
<h2>Make sure Twist notifications are enabled for your device</h2>
<div data-platforms="">
<div data-platform="ios">
<ol>
<li>Open the <strong>Settings</strong> app.</li>
<li>Scroll down the app list and select <strong>Twist</strong>.</li>
<li>Tap <strong>Notifications</strong>.</li>
<li>Make sure <strong>Allow Notifications</strong> is toggled on.</li>
<li>Select the notification types you’d like to see pop up.</li>
</ol>
</div>
<div data-platform="android">
<ol>
<li>Open the <strong>Settings</strong> app.</li>
<li>Tap <strong>Apps &amp; Notifications</strong>.</li>
<li>Select <strong>Twist</strong>.</li>
<li>Tap <strong>Notifications</strong>.</li>
<li>Make sure <strong>Show notifications</strong> is toggled on.</li>
<li>Select the notifications you’d like to see pop up.</li>
</ol>
</div>
<div data-platform="web">
<ol>
<li>On the top right of Twist, click on your photo, and select <strong>Your settings</strong>.</li>
<li>Click the <strong>Notifications</strong> tab.</li>
<li>Below <strong>Desktop Notifications</strong>, next to "Notifications are disabled for this browser", click <strong>Enable</strong>. (If this option isn't there, you've already enabled Twist notifications for your browser.)</li>
<li>In the browser pop-up, click <strong>Allow</strong>.</li>
</ol>
<div class="box-tip">Make sure you’ve also enabled notifications in your operating system’s settings.</div>
</div>
<div data-platform="mac">
<ol>
<li>Click the Apple menu, select <strong>System Preferences</strong> and click <strong>Notifications</strong>.</li>
<li>On the left, select <strong>Twist</strong>.</li>
<li>Make sure either <strong>Banners</strong> or <strong>Alerts</strong> is selected.</li>
</ol>
</div>
<div data-platform="windows-10 windows-legacy">
<ol>
<li>Press the <strong>Windows key</strong> and select <strong>Settings</strong>.</li>
<li>Click <strong>System</strong>.</li>
<li>On the left, select <strong>Notifications &amp; actions</strong>.</li>
<li>Make sure that <strong>Get notifications from apps and other senders</strong> is toggled on.</li>
<li>Scroll down until you find Twist and make sure it's toggled on.</li>
</ol>
<div class="box-note">Focus Assist blocks Twist notifications by default. If you want to receive notifications in priority mode, make sure to add Twist via <strong>Settings → System → Focus Assist</strong> → under Priority only, click <strong>Customize your priority list</strong> → click <strong>Add an app → </strong>select <strong>Twist</strong>.</div>
</div>
</div>
<h2>Make sure your Twist is up to date</h2>
<div data-platforms="">
<div data-platform="web">
<p>If a new version is available, click on the <strong>green banner</strong> in the top right to update.</p>
<p><img src="https://get.twist.help/hc/article_attachments/360002661079/whatcanidoifimnotgettingnotifications_web_01.jpg" alt="whatcanidoifimnotgettingnotifications_web_01.jpg"></p>
</div>
<div data-platform="mac">
<ol>
<li>Open the App Store app.</li>
<li>In the bottom right, click <strong>Updates</strong>.</li>
<li>If an update is available for Twist, click <strong>Update</strong>.</li>
</ol>
</div>
<div data-platform="windows-legacy windows-10">If a new version is available, click on the <strong>green banner</strong> in the top right to update. <img src="https://get.twist.help/hc/article_attachments/360002661079/whatcanidoifimnotgettingnotifications_web_01.jpg" alt="whatcanidoifimnotgettingnotifications_web_01.jpg">
</div>
<div data-platform="ios">
<ol>
<li>Open the App Store app.</li>
<li>In the bottom right, tap <strong>Updates</strong>.</li>
<li>If an update is available for Twist, tap <strong>Update</strong>.</li>
</ol>
</div>
<div data-platform="android">
<ol>
<li>Open the Google Play Store app.</li>
<li>In the top left, tap the <strong>menu icon</strong>, and select <strong>My apps &amp; games</strong>.</li>
<li>If an update is available for Twist, tap <strong>Update</strong>.</li>
</ol>
</div>
</div>
<h2>FAQ</h2>
<div data-accordion="">
<h4>I've enabled notifications, but I'm still not getting any. What else can I try?</h4>
<p>Here are a few things you can try to get your notifications working:</p>
<ul>
<li>Make sure you’re not <a href="https://get.twist.help/hc/articles/115003653529">snoozing</a>. Notifications won’t show up when Snooze is turned on.</li>
<li>Check if <a href="https://get.twist.help/hc/articles/115003653569">Time Off</a> is turned off. If you’ve enabled Time Off, Twist won’t send you any notifications.</li>
<li>If you’re not getting a notification for a group message, make sure you haven’t <a href="https://get.twist.help/hc/articles/115003630029">muted</a> it.</li>
<li>Make sure your device is not in low power mode or running a battery saver app.</li>
<li>Disable programs like Clean Master and other blocker apps which prevent notifications from popping up.</li>
</ul>
</div>

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